# How do I contact customer support?

> Browse our FAQs for answers to many common questions or contact us directly from Customer Support within the Avion Rewards Travel website or app Were happy

Source: https://rbc-faq.hts.hopper.com/en_us/how-do-i-contact-customer-support-rJBbbmXYx

Last updated: 2026-09-10T05:58:08.133Z

Browse our FAQs for answers to many common questions or contact us by phone. We're happy to help! 

**By phone:** 

*   Avion Rewards Travel: 1-877-636-2870

**Operating hours:** 

*   Mon–Fri: 7:00 AM – 12:00 AM ET
*   Sat–Sun: 7:00 AM – 9:00 PM ET

**Good to know**  
A phone booking fee of $30 plus applicable taxes applies to new bookings made through our call center and is charged by RBC. For airline tickets, this fee will be charged per ticketed passenger. For all other bookings, it will be charged per booking. The booking fee is non-refundable in all circumstances, even if you cancel your reservation and receive a refund from the travel provider. No booking fee applies to bookings made online through our travel portal, and we encourage customers to book online for the best experience. The phone booking fee will be waived upon request where reasonably required if you are unable to complete a booking online due to accessibility needs, language barriers, technical issues with our website, or emergency circumstances, subject to verification where appropriate. 

By making a booking through our call center, you acknowledge and agree to the Travel Services [Terms and Conditions](https://hts.hopper.com/legal/avion-rewards-travel) and the Travel Services [Privacy Notice](https://hts.hopper.com/legal/privacy-policy). 

**Avion Rewards Core Product Accounts and Avion Select Members are not eligible for new telephone bookings, but can still contact support for help with existing trips.**