# RBC > RBC knowledge base – help articles and documentation. ## Flights - [How do I book a flight?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-a-flight-ryS5a4Tbx.md): Follow the steps below to book a flight with Avion Rewards Travel Sign in to the Avion Rewards website or app and select Travel Select the Flights - [What if there is an airline schedule change or cancellation of my booking?](https://rbc-faq.hts.hopper.com/en_us/what-if-there-is-an-airline-schedule-change-or-cancellation-of-my-booking-BJyRF6NTWx.md): When it comes to airline schedule changes and cancellations we are unable to directly influence or control flight schedules We will notify you about flight ca - [What if my flight is disrupted, canceled, or delayed while traveling?](https://rbc-faq.hts.hopper.com/en_us/what-if-my-flight-is-disrupted-canceled-or-delayed-while-traveling-H1jE9TE6Ze.md): Flight disruptions and delays are an inevitable part of travel and while they can be frustrating they are beyond our control If you find yourself facing a de - [Can I change or update traveler information after booking a flight?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-or-update-traveler-information-after-booking-a-flight-S1jOqpV6Wx.md): We recommend keeping traveler information accurate and uptodate before booking Making changes after booking a flight can be more difficult and may not always - [How can I earn frequent flyer points from the airline?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-earn-frequent-flyer-points-from-the-airline-H10Aq6VpZl.md): Be sure to add your frequent flyer information to the traveller details before booking your flight Frequent flyer details may not reflect on a booking if ent - [What can I do if I missed my flight?](https://rbc-faq.hts.hopper.com/en_us/what-can-i-do-if-i-missed-my-flight-B1bfoTNpbx.md): If you missed your flight contact the airline directly as soon as possible In many cases the airline is the only party that can rebook you once the flight ha - [Where do I find my boarding pass?](https://rbc-faq.hts.hopper.com/en_us/where-do-i-find-my-boarding-pass-rkq4saETZl.md): Boarding passes are typically issued by the airline at checkin You can usually check in online 2448 hours before departure through the airlines mobile - [How do I select seats?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-select-seats-Bk7vipETWe.md): If the airfare youve selected provides seat selection you may be able to select seats while booking or after youve completed your booking If seat select - [How do I change my flight?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-change-my-flight-H1PtspVag.md): Before making a change to a flight review the airlines change policies including any applicable fees outlined in your itinerary and booking confirmation ema - [How can I cancel my flight?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-cancel-my-flight-r1H3jaN6Zx.md): Before canceling a flight review the airlines cancellation policies including any applicable fees outlined in your itinerary and booking confirmation email - [How can I manage my booking to add baggage, upgrade seats, add dietary requirements, or ask for wheelchair assistance?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-manage-my-booking-to-add-baggage-upgrade-seats-add-dietary-requirements-or-ask-for-wheelchair-assistance-Hk1QhTVTbe.md): In most cases you can manage flight addons directly with the airline after booking How to manage flight addons with the airline Find your airline r - [What is the baggage allowance for my flight?](https://rbc-faq.hts.hopper.com/en_us/what-is-the-baggage-allowance-for-my-flight-rkK_2pE6Wg.md): Baggage allowance is set by the airline and depends on your fare type route and loyalty status To review baggage allowance before booking When view - [What should I do if my baggage is missing or delayed?](https://rbc-faq.hts.hopper.com/en_us/what-should-i-do-if-my-baggage-is-missing-or-delayed-Bkzo2TN6bl.md): If your baggage is missing or delayed report it to the airline immediately ideally before leaving the airport The airline is responsible for tracing and del - [How do I use my Future Travel Credit?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-use-my-future-travel-credit-ByBp2aVpg.md): Future Travel Credits are typically issued by the airline not Avion Rewards Travel when you cancel an eligible flight and the airlines policy provides a cred - [Can I bring my pet or service animal on my flight?](https://rbc-faq.hts.hopper.com/en_us/can-i-bring-my-pet-or-service-animal-on-my-flight-S1O1TTVpe.md): Policies for pets and service animals vary by airline and route Review the airlines policy before booking to understand cabin vs cargo rules fees docume - [When do I need a passport, visa, transit visa, or other travel documents?](https://rbc-faq.hts.hopper.com/en_us/when-do-i-need-a-passport-visa-transit-visa-or-other-travel-documents-HJPb6aVaWg.md): Document requirements depend on your nationality your destination and any countries you transit through Common travel documents include Passport - [How do I request in-flight meals for dietary restrictions?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-request-in-flight-meals-for-dietary-restrictions-r1V4aaN6e.md): Meal requests and dietary accommodations are managed by the airline and vary by carrier and route If meal preferences are offered for your flight you may b - [How do I view my ticket number?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-view-my-ticket-number-rkgDpaN6l.md): Your ticket number is typically included in your booking confirmation email once the airline has issued your tickets If you do not see a ticket number c - [What if the flight I want isn't available to book on Avion Rewards Travel?](https://rbc-faq.hts.hopper.com/en_us/what-if-the-flight-i-want-isnt-available-to-book-on-avion-rewards-travel-H12_aaEabe.md): If a flight option is not available to book on Avion Rewards Travel it may be sold out restricted or not available through this booking channel What yo - [Why didn't the airline accept my booking?](https://rbc-faq.hts.hopper.com/en_us/why-didnt-the-airline-accept-my-booking-B1X3a6Vabe.md): There are a few reasons an airline may not accept a booking request This can happen if the flight sells out before the airline confirms ticketing or if the ai - [Can I book travel to Cuba through Avion Rewards?](https://rbc-faq.hts.hopper.com/en_us/can-i-book-travel-to-cuba-through-avion-rewards-SJsyA6NaZl.md): Unfortunately at this time booking travel to Cuba or Iran is unavailable through the Avion Rewards website the app and the Avion Rewards Travel call centre - [How do I book travel for a child under the age of 2?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-travel-for-a-child-under-the-age-of-2-HJsbC6V6Wx.md): Children under the age of 2 can be booked online as part of the regular booking flow Good to know On domestic flights children under 2 may travel in - [Can I redeem Avion points for travel for friends and family?](https://rbc-faq.hts.hopper.com/en_us/can-i-redeem-avion-points-for-travel-for-friends-and-family-rki70aVTbx.md): Yes Its easy to book travel for friends and family through your profile Just be sure the name on the itinerary is identical to their full name shown on t - [Do fees apply if I change or cancel my trip?](https://rbc-faq.hts.hopper.com/en_us/do-fees-apply-if-i-change-or-cancel-my-trip-ry5H0aEaWx.md): Yes fees may apply if you need to change or cancel your travel plans In addition the travel supplier for your reservation for example airline hotel tour - [What are my rights as a flights traveller?](https://rbc-faq.hts.hopper.com/en_us/what-are-my-rights-as-a-flights-traveller-BJAPApETbx.md): As a traveller you may be entitled to certain rights depending on your situation and where you are flying to or from If you are travelling to from or wi - [How do I request accessibility assistance for my flight?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-request-accessibility-assistance-for-my-flight-HJiYA6Eal.md): If you need accessibility assistance such as a wheelchair mobility assistance or language help you can add your request during the booking process We - [What do I need to know about flying with children or minor (under 18)?](https://rbc-faq.hts.hopper.com/en_us/what-do-i-need-to-know-about-flying-with-children-or-minor-under-18-SJchCa4abx.md): If your child is 2 years old or older or if youre booking an international flight youll need to purchase a separate ticket for your child Children under 2 - [Can I book travel to certain countries through Avion Rewards?](https://rbc-faq.hts.hopper.com/en_us/can-i-book-travel-to-certain-countries-through-avion-rewards-rJT9WfqUzg.md): Can I book travel to certain countries through Avion Rewards Unfortunately at this time travel to the following countries cannot be booked through the Av ## Hotels - [How do I make a hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-make-a-hotel-reservation-S1xWeCN6bx.md): Follow the steps below to book a hotel with Avion Rewards Travel Sign in to the Avion Rewards Travel website or app and select Travel Select the Hotel - [Can I change my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-my-hotel-reservation-B1HUx04aZx.md): Hotel reservations cannot be changed directly within the Avion Rewards Travel website or app If you need to make changes to your stay contact our customer - [Can I change the guest name on my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-the-guest-name-on-my-hotel-reservation-r1PceA4pbx.md): Some hotels allow guest name changes while others do not If you need to change the guest name contact customer support and we will review the hotels pol - [How do I cancel my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-cancel-my-hotel-reservation-rJI2xAETg.md): To cancel a hotel reservation sign in to Avion Rewards Travel and go to Trips Select your reservation and choose the cancellation option if available - [Can I extend my hotel stay?](https://rbc-faq.hts.hopper.com/en_us/can-i-extend-my-hotel-stay-ryneG0Vpbl.md): Extending a hotel stay is subject to availability and the propertys policy To request an extension contact the hotel directly or contact customer support - [Does Avion Rewards Travel accept hotel loyalty numbers?](https://rbc-faq.hts.hopper.com/en_us/does-avion-rewards-travel-accept-hotel-loyalty-numbers-rJHmGAEaZe.md): In most cases hotel loyalty benefits and points are managed by the hotel and may not be applied to thirdparty bookings If the hotel allows adding a loyal - [How many people can stay in my hotel room?](https://rbc-faq.hts.hopper.com/en_us/how-many-people-can-stay-in-my-hotel-room-SytrfRE6bx.md): Maximum occupancy is set by the property and depends on the room type Review the room details and occupancy information shown before booking - [How many guests can I list on my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/how-many-guests-can-i-list-on-my-hotel-reservation-HkLvz0NpZx.md): Guest limits vary by property and room type Typically one primary guest name is required and additional guest names may be optional or limited - [How do I check in to my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-check-in-to-my-hotel-reservation-SyOYG04Tbg.md): Checkin is handled by the property The checkin time and other details are available in your itinerary and confirmation email Bring a valid governmentis - [Where do I find my hotel confirmation number?](https://rbc-faq.hts.hopper.com/en_us/where-do-i-find-my-hotel-confirmation-number-H1WQRVabe.md): Your hotel confirmation number is included in your booking confirmation email and is also available in Trips in the Avion Rewards Travel booking experience - [What should I do if I'm not satisfied with my hotel stay?](https://rbc-faq.hts.hopper.com/en_us/what-should-i-do-if-im-not-satisfied-with-my-hotel-stay-S1gN7CNabg.md): If you have an issue during your stay contact the hotel front desk as soon as possible they are best positioned to resolve issues onsite If the issue c - [Can I add a special request to my hotel reservation?](https://rbc-faq.hts.hopper.com/en_us/can-i-add-a-special-request-to-my-hotel-reservation-ByMomAN6Wg.md): Special requests for example late checkin crib accessible room etc are handled by the property and are subject to availability You may be able to a - [What amenities does my hotel or hotel room offer?](https://rbc-faq.hts.hopper.com/en_us/what-amenities-does-my-hotel-or-hotel-room-offer-BJuTmRVpZe.md): Amenities vary by property and room type Review the property and room details shown before booking for the most accurate list of amenities and inclusions - [What is included in an all-inclusive hotel or resort?](https://rbc-faq.hts.hopper.com/en_us/what-is-included-in-an-all-inclusive-hotel-or-resort-ryO1NREpWx.md): Amenities and services included in an allinclusive rate vary by hotel Review the hotels details page before booking to confirm what is included If you have - [How do I book an accessible hotel?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-an-accessible-hotel-ryufNA4abx.md): When searching for a hotel use the filter options and select your accessibility needs Once youve selected a room you can also add accessibility requests on - [How do I find a pet-friendly hotel?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-find-a-pet-friendly-hotel-S1AIE046We.md): When searching for a hotel in the Avion Rewards Travel booking experience use the filter options to select Petfriendly if available Your search results - [Can I book multiple hotel rooms?](https://rbc-faq.hts.hopper.com/en_us/can-i-book-multiple-hotel-rooms-B1b540NTWl.md): You can book up to 8 rooms per booking in the Avion Rewards Travel booking experience If you need more rooms contact our customer support team for assistance ## Car Rentals - [How do I book a car rental?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-a-car-rental-rk1CER4pWl.md): Follow the steps below to book a car rental with Avion Rewards Travel Sign in to the Avion Rewards website or app and select Travel Select the Cars - [Can I change my car rental reservation?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-my-car-rental-reservation-rk4brCV6e.md): Changes depend on the rental companys policy and your bookings terms If you need to change your reservation check Trips for available selfserve optio - [How can I cancel my car rental reservation?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-cancel-my-car-rental-reservation-SkRXSAVTbl.md): To cancel a car rental reservation sign in to Avion Rewards Travel and go to Trips Select your reservation and choose the cancellation option if availabl - [Can I reserve a specific car make and model?](https://rbc-faq.hts.hopper.com/en_us/can-i-reserve-a-specific-car-make-and-model-BkoHrANax.md): Car rental bookings are typically made by car category for example Economy Compact SUV rather than a specific make and model The rental company may pr - [Is there a minimum age to rent a car?](https://rbc-faq.hts.hopper.com/en_us/is-there-a-minimum-age-to-rent-a-car-SyxOBAEal.md): Yes Minimum age requirements vary by rental company and location Many rental companies require drivers to be at least 21 and drivers under 25 may be subject - [What do I do if my rental car was damaged or involved in an accident?](https://rbc-faq.hts.hopper.com/en_us/what-do-i-do-if-my-rental-car-was-damaged-or-involved-in-an-accident-S1J9HCVpWl.md): If the rental car is damaged or involved in an accident Ensure everyone is safe and contact emergency services if needed Contact the rental company imme - [What do I need to bring when I pick up my rental car?](https://rbc-faq.hts.hopper.com/en_us/what-do-i-need-to-bring-when-i-pick-up-my-rental-car-BkW3rAVal.md): Rental requirements vary by company and location but you typically need A valid drivers license for the primary driver and for any additional drivers - [How can I extend my car rental?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-extend-my-car-rental-Sy6zUC4al.md): Extensions are subject to availability and the rental companys policy Contact the rental company directly as soon as possible to request an extension Add - [Can I add a car seat or other extras to my car rental?](https://rbc-faq.hts.hopper.com/en_us/can-i-add-a-car-seat-or-other-extras-to-my-car-rental-rJ_E8CE6l.md): Extras such as car seats GPS or additional equipment are managed by the rental company and are subject to availability You may be able to request extras - [What is the fuel policy for my rental car?](https://rbc-faq.hts.hopper.com/en_us/what-is-the-fuel-policy-for-my-rental-car-rJ2LUA4aWl.md): Fuel policies vary by rental company and rate type Common policies include fulltofull return the car with a full tank or prepaid fuel options Review - [What is included in my car rental price?](https://rbc-faq.hts.hopper.com/en_us/what-is-included-in-my-car-rental-price-S1SuU046Zl.md): The quoted car rental price generally includes applicable taxes and fees airport fees and standard mileage allowances Additional charges may apply at p ## Cruises - [How do I book a cruise?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-a-cruise-HJ_KwAE6Zl.md): Cruises cannot be booked directly through the Avion Rewards website or app at this time However you can still use your Avion points for your cruise through a - [Can I change or cancel my cruise booking?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-or-cancel-my-cruise-booking-HJuWdANTWe.md): Since cruises are booked directly with the cruise line or travel provider not through the Avion Rewards Travel website any changes or cancellations must be m - [What should I do after booking my cruise?](https://rbc-faq.hts.hopper.com/en_us/what-should-i-do-after-booking-my-cruise-HkrQ_C4Tx.md): Once youve booked your cruise we recommend the following steps Register with your cruise line Most cruise lines offer online checkin 3060 days befo ## Packages - [Can I change my vacation package?](https://rbc-faq.hts.hopper.com/en_us/can-i-change-my-vacation-package-H1tYuA4aZx.md): Changes to a vacation package depend on the policies for each component of your booking hotel flight and car cancellation policies are each listed separatel - [How can I cancel my vacation package?](https://rbc-faq.hts.hopper.com/en_us/how-can-i-cancel-my-vacation-package-H1DiOC4TZg.md): Before canceling review the cancellation policies for each component of your booking hotel flight and car policies are listed separately in your booking co - [How do I book a vacation package?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-book-a-vacation-package-Bym3FREpZl.md): Follow the steps below to book a vacation package with Avion Rewards Travel Sign in to the Avion Rewards Travel website or app and select Travel Sel ## Flexible Travel Services - [How does Price Watch work?](https://rbc-faq.hts.hopper.com/en_us/how-does-price-watch-work-ByX01R4aZl.md): Price Watch uses historical and realtime pricing signals to help you decide whether to book now or wait If Price Watch is available for a flight search y ## Additional Help - [How do I contact customer support?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-contact-customer-support-rJBbbmXYx.md): Browse our FAQs for answers to many common questions or contact us directly from Customer Support within the Avion Rewards Travel website or app Were happy - [What if my booking is affected by a travel alert?](https://rbc-faq.hts.hopper.com/en_us/what-if-my-booking-is-affected-by-a-travel-alert-H11Qa3ETWl.md): Travel advisories and alerts can impact your plans These advisories are issued by governments airlines or other authorities not by Avion Rewards Travel s - [How do I view my flight, hotel, or car reservation?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-view-my-flight-hotel-or-car-reservation-ByT6a246be.md): Sign in to the Avion Rewards website or app Select Travel from the menu Select Trips top right Select the trip you wish to view to see you - [Can I book my flight, hotel, or car rental directly with the airline, hotel chain, or car rental company using my Avion points?](https://rbc-faq.hts.hopper.com/en_us/can-i-book-my-flight-hotel-or-car-rental-directly-with-the-airline-hotel-chain-or-car-rental-company-using-my-avion-points-H1mSC2VpWx.md): To redeem Avion points for travel bookings must be made through Avion Rewards website or app To do this sign in and select Travel in the menu Tr - [How do I reset my password?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-reset-my-password-ry3cC24pbg.md): Password resets must be completed through your RBC banking profile outside of the Avion Rewards Travel booking experience ## Billing and Payments - [What payment method can I use to make a booking?](https://rbc-faq.hts.hopper.com/en_us/what-payment-method-can-i-use-to-make-a-booking-SJrTy64Tbe.md): You can pay for eligible travel bookings using Avion points a credit card or a combination of points and a credit card where available Pay with points - [Why was I charged even though my booking wasn't confirmed?](https://rbc-faq.hts.hopper.com/en_us/why-was-i-charged-even-though-my-booking-wasnt-confirmed-ryg_ep4Tl.md): When you book we may put a temporary hold on your payment method for the total amount of your booking this is not a charge The hold will likely appear as a - [How do I request a refund?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-request-a-refund-HkhCgT4Tl.md): For most eligible bookings you can initiate your refund request by canceling your booking from the Avion Rewards website or app Depending on whether your book - [Are there any fees when booking travel with an Avion Rewards Travel Representative?](https://rbc-faq.hts.hopper.com/en_us/are-there-any-fees-when-booking-travel-with-an-avion-rewards-travel-representative-B11Fb64aWx.md): All new travel reservations made over the phone are subject to a 30 booking fee per ticket or hotel booking Avion Rewards Core Product Accounts and Avion - [My flight was cancelled by the airline. How long does it take to process a refund?](https://rbc-faq.hts.hopper.com/en_us/my-flight-was-cancelled-by-the-airline-how-long-does-it-take-to-process-a-refund-ByCTbpN6Ze.md): Upon receiving the refund from the airline Avion Rewards Travel generally processes refunds within 2 business days In the event of conditions such as labour d - [I'd like to travel, but I don't have enough Avion points. Can I pay for the booking using Avion points and another payment method?](https://rbc-faq.hts.hopper.com/en_us/id-like-to-travel-but-i-dont-have-enough-avion-points-can-i-pay-for-the-booking-using-avion-points-and-another-payment-method-Bk_7Ga4Tbe.md): Yes You can pay for your booking with a combination of points and a credit card For RBC ION Visa or RBC ION Visa cardholders Avion Rewards Core Product A - [Why was my payment declined?](https://rbc-faq.hts.hopper.com/en_us/why-was-my-payment-declined-BkTqfT4pbx.md): If your payment was declined or did not go through it may be due to one of the following reasons You exceeded your card limit confirm the card has enough - [How do I get a receipt for my booking?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-get-a-receipt-for-my-booking-HkbeXaV6Wg.md): Your booking confirmation email serves as your proof of purchase You can also access your receipt from Trips in the Avion Rewards Travel booking experience ## Points and Travel Credits - [How do I redeem my points for travel?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-redeem-my-points-for-travel-SyfE5RNTbe.md): To redeem your points sign in to the Avion Rewards website or app then select Travel from the menu to book flights hotels car rentals and more - [What kinds of travel can I redeem points for?](https://rbc-faq.hts.hopper.com/en_us/what-kinds-of-travel-can-i-redeem-points-for-BknL5CVTe.md): Avion Rewards members can redeem their points for flights hotel stays packages car rentals and experiences Good to know Points are not redeemable - [How do I redeem my points for a Via Rail ticket?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-redeem-my-points-for-a-via-rail-ticket-rkp_9R4aZx.md): Please contact Avion Rewards Travel at 18776362870 RBC ION Visa and RBC ION Visa cardholders can redeem Avion points at the rate of 172 points 1 CAD - [What is the Air Travel Redemption Schedule and who is eligible to use it?](https://rbc-faq.hts.hopper.com/en_us/what-is-the-air-travel-redemption-schedule-and-who-is-eligible-to-use-it-S1n95ANTZg.md): The Air Travel Redxemption Schedule is an interactive destinationbased way to view fixed points pricing for flights The Air Travel Redemption Schedul - [Are there any guidelines I should know about before I book on the Air Travel Redemption Schedule?](https://rbc-faq.hts.hopper.com/en_us/are-there-any-guidelines-i-should-know-about-before-i-book-on-the-air-travel-redemption-schedule-B1KA50V6Wx.md): Only eligible RBC Avion credit card holders can redeem Avion points for flights on the Air Travel Redemption Schedule Before booking keep in mind Check th - [What if I don't want to use the Air Travel Redemption Schedule?](https://rbc-faq.hts.hopper.com/en_us/what-if-i-dont-want-to-use-the-air-travel-redemption-schedule-rkngjAVTe.md): Eligible RBC Avion credit card holders can also book flights with flexible points pricing at the rate of 100 points 1 CAD or with a credit card There is - [Can RBC Avion cardholders redeem points for first- or business-class seats?](https://rbc-faq.hts.hopper.com/en_us/can-rbc-avion-cardholders-redeem-points-for-first-or-business-class-seats-HJLMjANpZx.md): Yes There are three ways to redeem Avion points for first or businessclass seats Select either first class or business class before searching for flights - [Can I convert my Avion points to other travel or airline rewards programs?](https://rbc-faq.hts.hopper.com/en_us/can-i-convert-my-avion-points-to-other-travel-or-airline-rewards-programs-SkD4oCNpWx.md): Depending on your membership level you can convert Avion points to points miles or other partner rewards offered through partners loyalty programs and then - [Is travel insurance included in my Avion Rewards travel booking?](https://rbc-faq.hts.hopper.com/en_us/is-travel-insurance-included-in-my-avion-rewards-travel-booking-Byktj0VaWx.md): This depends on what RBC product you have Select RBC credit cards offer various travel insurance plans and coverage details vary by card type For detaile - [What are airline "Future Travel Credits" and how are they different from Avion travel credits?](https://rbc-faq.hts.hopper.com/en_us/what-are-airline-future-travel-credits-and-how-are-they-different-from-avion-travel-credits-ByYosR4Tbx.md): Airline Future Travel Credits are issued by airlines under their fare rules for example when a flight is canceled and the airline provides a credit instead of - [I don't have enough points. How do I get more points?](https://rbc-faq.hts.hopper.com/en_us/i-dont-have-enough-points-how-do-i-get-more-points-BkGpi0V6Zl.md): If you dont have enough points to cover your booking you may be able to purchase additional Avion points for eligible flight bookings on the Air Travel Redemp - [What insurance do I have on my card?](https://rbc-faq.hts.hopper.com/en_us/what-insurance-do-i-have-on-my-card-rJdRsCV6Wg.md): Travel insurance coverage depends on the specific RBC card you hold For detailed coverage information by card type visit RBC® Travel Insurance If you - [How do I check my Avion Rewards points balance?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-check-my-avion-rewards-points-balance-BJ8lnR4al.md): To view your available Avion Rewards points sign in and go to the Rewards section for a detailed report of your activity Good to know If you have que - [Can I view my airline loyalty program points balance in Avion Rewards Travel?](https://rbc-faq.hts.hopper.com/en_us/can-i-view-my-airline-loyalty-program-points-balance-in-avion-rewards-travel-BJMG20E6bx.md): Avion Rewards Travel does not display your airline loyalty program points balance To check your balance sign in to your airline loyalty program account di - [Can I use points to book hotel stays or other travel products?](https://rbc-faq.hts.hopper.com/en_us/can-i-use-points-to-book-hotel-stays-or-other-travel-products-Byy4hRVpWe.md): Yes You can use Avion points to book eligible travel products available in the Avion Rewards Travel portal including flights hotels car rentals and more - [Can I use points plus cash to make a booking?](https://rbc-faq.hts.hopper.com/en_us/can-i-use-points-plus-cash-to-make-a-booking-HycHnRN6Wg.md): Yes You can pay for eligible bookings using a combination of Avion points and a credit card For RBC ION Visa or RBC ION Visa cardholders Avion Rewards C - [Where can I go with a certain number of points?](https://rbc-faq.hts.hopper.com/en_us/where-can-i-go-with-a-certain-number-of-points-rkU_h0VTZx.md): The destinations you can book with your points depend on the type of redemption you choose and current pricing To explore your options sign in to the Avio - [Can I pay for seat selection with points?](https://rbc-faq.hts.hopper.com/en_us/can-i-pay-for-seat-selection-with-points-SyAK2R46Wl.md): Yes If a fee applies for seat selection within Avion Rewards Travel you may be able to pay with points or a credit card For RBC ION Visa or RBC ION Vi - [Do my points expire?](https://rbc-faq.hts.hopper.com/en_us/do-my-points-expire-BJf0hAE6Zx.md): Avion points do not expire as long as your eligible Avion Rewards account remains open and in good standing Your points may be forfeited 12 months after yo - [How do I update my account details?](https://rbc-faq.hts.hopper.com/en_us/how-do-i-update-my-account-details-BklpAVTZg.md): To update personal or account details related to your Avion Rewards account contact RBC Cardholder Services at 18007692511 Account updates cannot be co - [Can I transfer my points to someone else to make a booking?](https://rbc-faq.hts.hopper.com/en_us/can-i-transfer-my-points-to-someone-else-to-make-a-booking-B19QT0EaZx.md): You cannot transfer Avion points directly to another person However you can use your points to book travel for friends or family members by entering their - [Do I have lounge access?](https://rbc-faq.hts.hopper.com/en_us/do-i-have-lounge-access-HkArT04pe.md): Lounge access depends on the specific RBC card you hold To confirm whether your card includes airport lounge access and to learn how to use it contact RBC - [Will I get my points back if I cancel?](https://rbc-faq.hts.hopper.com/en_us/will-i-get-my-points-back-if-i-cancel-BkRtT0Vae.md): If your booking is refundable your refund will be returned to the original form of payment used to make the booking If you paid with Avion points refund - [Can I cancel or change a points booking?](https://rbc-faq.hts.hopper.com/en_us/can-i-cancel-or-change-a-points-booking-BJKZkJSpl.md): Yes Points bookings follow the same refundability rules as cash bookings If the farerate is refundable you can cancel and request a refund If its nonrefu - [My flight was cancelled by the airline. Will I get my points back?](https://rbc-faq.hts.hopper.com/en_us/my-flight-was-cancelled-by-the-airline-will-i-get-my-points-back-S1_oyJSTZe.md): If your flight is cancelled by the airline the airline will typically provide one of the following options subject to their policy Accept an alternative f - [Can I exchange travel credits for cash?](https://rbc-faq.hts.hopper.com/en_us/can-i-exchange-travel-credits-for-cash-BJnu7af8zx.md): Travel credits are not redeemable for cash unless required by applicable law or explicitly stated in the terms of the travel credit